1. Q: What are your business hours?
A: Our business hours are Monday-Friday, 9am-5pm EST.
1. Q: How do I contact customer service?
A: You can reach us by phone (+44 7533 724458 ), email (contact@swiftplus.co.uk), or through our contact form.
1. Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please note that international shipping rates and delivery times may vary.
Ordering and Payment
1. Q: How do I place an order?
A: Simply browse our website, add products to your cart, and follow the checkout process.
1. Q: What payment methods do you accept?
A: We accept Visa, Mastercard, Amex, PayPal, and Apple Pay.
1. Q: Is my personal and payment information secure?
A: Yes, our website uses SSL encryption to ensure your information is secure.
Products and Inventory
1. Q: How do I know if a product is in stock?
A: Our website reflects real-time inventory. If a product is out of stock, you'll see a notification.
1. Q: Can I special order a product not listed on your website?
A: Yes, please contact our customer service team to inquire about special orders.
1. Q: What is your return policy?
A: We offer a 30-day return policy. Please see our full return policy for details.
Shipping and Delivery
1. Q: What are your shipping rates?
A: Shipping rates vary depending on location and order weight. Calculate shipping costs during checkout.
1. Q: How long does shipping take?
A: Standard shipping typically takes 3-7 business days. Expedited shipping options available.
1. Q: Do you offer free shipping?
A: Yes, on orders over £100.
Account and Login
1. Q: How do I create an account?
A: Click "Create Account" at the top of our website and follow the registration process.
1. Q: I forgot my password. What do I do?
A: Click "Forgot Password" and follow the password reset process.
1. Q: How do I track my order?
A: Log in to your account and view your order history.
Pet-Related FAQs
1. Q: What are your recommendations for pet nutrition?
A: Consult with our expert team or visit our blog for pet nutrition advice.
1. Q: How often should I groom my pet?
A: Depending on your pet's breed and needs, grooming frequency varies. Contact us for personalized advice.
1. Q: Do you offer pet health advice?
A: While we're not veterinarians, our team can provide general health guidance. Consult a veterinarian for personalized advice.